WHERE DO WE SHIP FROM?
Èlègance Boutique ships from Massachusetts, United States!
DO WE SHIP WORLDWIDE?
Yes! We offer worldwide shipping!
WHEN WILL I RECEIVE MY ORDER?
Allow 2-3 days for your order to be processed. Once processed you should receive your order in 3-5 business days.
WHAT IS THE RETURN POLICY?
Unfortunately at this time we do not provide returns. However we accept exchanges.
HOW CAN I EXCHANGE MY PRODUCT?
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start an exchange you can contact us at contact@shopeleganceboutique.com. If your exchange is accepted, you’ll need to purchase the return shipping label. We will provide instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
To start an exchange you can contact us at contact@shopeleganceboutique.com. If your exchange is accepted, you’ll need to purchase the return shipping label. We will provide instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
WHAT IF I RECEIVE A DAMAGED ITEM?
Please inspect your order upon arrival and contact us immediately if the item is damaged or if you receive the wrong item. This way we can evaluate the issue and modify the problem.
HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?
|
SIZE
|
S/M
|
L/XL
|
XXL
|
|
SHOULDER
|
56 CM | 62 CM | 67 CM |
| BUST | 112 CM | 124 CM | 134 CM |
| SLEEVE LENGTH | 36 CM | 37 CM | 38 CM |
| ROBE LENGTH | 90 CM | 92 CM | 94 CM |
DO THE COLORS OF THE ROBES MATCH WHAT I'M SEEING ONLINE?
Yes, all the colors of the robes seen on the website do match.
WHAT'S THE BEST WAY TO WASH MY ROBE?
We highly recommend washing them by hand due to the delicacy of the fabric. However, if washed in the washing machine make sure that it's a normal washing cycle, and the temperature is on warm or cold. When drying we recommend medium to low heat settings. Lastly, do not use dryer sheets because they can possibly stain the robes.
HOW DO I CARE FOR MY ROBE?
It’s highly recommended to steam your robe after drying it. If using an iron it's recommended to use it on low heat to prevent the robe from burning.
HOW OFTEN DO PROMOTIONS HAPPEN?
Promotions differ from time to time but they can happen as often as once a month.
ARE DISCOUNTS ALWAYS AVAILABLE?
Yes! When you sign up for our emails, you will receive 10% off your first order. Also, with email sign ups, you will be the first to know about exclusive sales and deals for our subscribed loyal customers only!
